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SIDELINEPERCH

Shipping policy

Shipping Policy

At MerryRug, we want your order to arrive safely and on time. Please review the information below regarding our shipping process.

Processing Time

Orders are typically processed within 1–3 business days after purchase.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

  • Canada: 5–12 business days
  • United States: 5–12 business days
  • International: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, or other circumstances outside of our control.

Tracking

Once your order has shipped, you will receive tracking information by email. Tracking updates may take a few business days to appear after your package has been shipped.

Lost, Stolen, or Damaged Packages

Please make sure your shipping address is correct before completing your purchase.

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and product.

If your package is marked as delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

If you purchased Shipping Protection at checkout, your order may be eligible for additional assistance in the event of loss, damage, or theft, subject to the terms of the protection coverage.

Incorrect Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible at alexpou09@gmail.com. We cannot guarantee that we will be able to change the address after an order has been processed or shipped.

International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.

Questions

If you have any questions about your order or our shipping policy, contact us at:

alexpou09@gmail.com